FAQ

PRINTING and HANGING
What is the printing process?

"Dolomite Landscapes" prints are made using Inkjet technique.
Inkjet or Giclèe is a printing technique using pigment
based inks with advanced inkjet printers and selected paper for the best black and white image.

What type of photo paper is used?

CANSON ® INFINITY RAG PHOTOGRAPHIQUE

Canson Rag Photographique paper is brilliant white with a warm tint and has an extra smooth, matte finish with a very understated texture. The exceptional smooth white tone is achieved during manufacturing by introducing natural minerals to the process. It also provides one of the highest Dmax currently available, refers to the deepest black measured after printing. It has been developed to address the need for continued longevity requirements in the Digital Fine Art market.

TECH SPEC
GRAMMAGE: 310 G/M2 | WHITENESS: 89,8% | DMAX: 1.56 | GLOSS LEVEL: DEEP MATTE I SURFACE: LIGHTLY TEXTURED | OPTICAL BRIGHTENERS: NO | MATERIAL: 100% COTTON

What are the print sizes and formats?

Formats and sizes available on the website.
The CLASSIC format print is obtained from a single picture.
The PANORAMIC format is the result of several pictures merged together to increase the resolution.
Custom made products are available (custom sizes and frames).

CLASSIC Aspect Ratio 3:2
60x40 cm
75x50 cm
90x60 cm
105x70 cm
120x80 cm

PANORAMIC Aspect Ratio 2:1
120x60 cm
160x80 cm
200x100 cm

PANORAMIC Aspect Ratio 3:1
150x50 cm
180x60 cm
210x70 cm

PANORAMIC Aspect Ratio 4:1
160x40 cm
200x50 cm
240x60 cm

What about durability and resistance of prints?

Please note that the surface of the paper is not sealed (there is no protective film).
This allows the fine art print to unfold its full effect. The surface should be treated with care.
Canson® Infinity Rag Photographique paper exceeds the ISO 9706 museum grade standard and that has been developed to meet galleries and museum's longevity requirements.

What is Dibond aluminum mounting?

Aluminum Dibond is a 3mm thick composite material with three layers.
Two white-coated aluminum plates enclose a black polyethylene core.
Viewed from the sides, the material appears black.
Although it is extremely robust, aluminum Dibond has a low weight, meaning it is also perfect for large-format pieces.

How can I hang the prints?

"Dolomite Landscape" prints are mounted on a panel that provides rigidity and flatness.
On the back of the panel an aluminum sub-frame (10mm thickness) allows easy and secure hanging.
It's recommended to use two screws with appropriate dowels according to the type of wall.
For large prints, it is recommended to use a rail.
The hanging system is included while the accessories (screws, dowels, rails) are not.

SHIPPING AND RETURNS
How much is the shipping cost?

Shipping of prints is free worldwide.

What is the delivery time?

There are no prints in stock so every print is made on demand.
Delivery time varies from 7 to 15 working days.
You will be updated on production progress via email.
Your phone number will be needed to facilitate delivery.

Can I return the order?

In many years of business, I have never received a return request.
However you have the right to return prints without any reason within 14 days of receipt.
Contact me, the pickup will be arranged at no charge to you and you will receive your refund as soon as possible.

What happens if the prints arrive damaged?

If the package is damaged it is necessary to take some photos before opening it.
If the print is also damaged take some more photos.
These photos will be essential to request the replacement of the print as soon as possible at no charge to you.